Ben Weston

Ben Weston

Cloud  ·  Container  ·  Linux Enthusiast

An SVG of an eye
An SVG of an eye
An SVG of an eye
An SVG of an eye

About Me

Hello! I'm Ben and I'm a professional cloud engineer with more than 14 years of experience in IT. I'm originally from London, but in winter 2021 I relocated to the beautiful Cotswolds in central-southwest England.

I've been involved in computers in one way or another since I bought my first as a child; a Sinclair ZX Spectrum+. But it was in October 2008 after spending ~10yrs building gaming PCs that I got my big break as a Technical Support Engineer for a pioneer in the Open Access STEM publishing scene: BioMed Central.

I'm a voracious learner, earning multiple IT certifications and I have completed over 30 courses. I have significant experience working with cross-disciplined teams spanning multiple countries and time zones for multi-million Dollar business-critical projects.

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My Certifications

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My Experience

Springer Nature

Full-time · 8 yrs 4 mos · London, England, United Kingdom

DevOps Engineer

Apr 2019 - Present · 3 yrs 5 mos

Provides operations & software development lifecycle support for deployments on AWS

Reduced ongoing costs significantly using AWS Trusted Advisor

Senior Platform Support Engineer

Mar 2016 - Apr 2019 · 3 yrs 2 mos

Managed two staff providing application, infrastructure & development support services

Created self-service portal providing thousands of staff access to services using Jira Service Desk

Head of Service Delivery and Workflow Support

May 2014 - Mar 2016 · 1 yr 11 mos

Managed ~14 staff providing software development & technical support services

Shipped major software releases ~48 times in 2 years by implementing release planning

BioMed Central

Full-time · 7 yrs · London, England, United Kingdom

Technical Support Lead

Oct 2012 - May 2014 · 1 yr 8 mos

Managed two staff providing 1st line technical support services

Received BioMed Central Staff Excellence Award in IT at 2013 conference

Technical Support Engineer

Oct 2008 - Oct 2012 · 4 yrs 1 mo

Provided technical support services to ~250 members of staff

Created incident management system, fielding >40k support requests using Jira

Customer Services Senior Executive

Jun 2007 - Oct 2008 · 1 yr 5 mos

Provided support to website users & institutional subscription holders via telephone & email using Salesforce